Contact CenterApplication · Sap

CVE-2021-33675

MEDIUM · 6.1 CVSS v3.1 Published 2021-09-14
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
68/100
Remediation priority · Elevated
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Under certain conditions, SAP Contact Center - version 700, does not sufficiently encode user-controlled inputs. This allows an attacker to exploit a Reflected Cross-Site Scripting (XSS) vulnerability through phishing and to execute arbitrary code on the victim's browser.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

SAP Contact Center version 700 contains a reflected Cross-Site Scripting (XSS) vulnerability where user-controlled inputs are not sufficiently encoded. An attacker can craft malicious URLs containing JavaScript payload that, when clicked by a victim, executes arbitrary code in the victim's browser through phishing.

MitigationApply the relevant SAP security patch or note for CVE-2021-33675, and implement proper output encoding on all user-controlled inputs in the affected components.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Contact CenterApplication
Affected:= 700

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify SAP Contact Center installation
    Check for SAP Contact Center processes or installed software on the system. Look for processes named 'SAP Contact Center' or related SAP CC executable files.
    Affected if SAP Contact Center software is found running on the system
  2. Verify exact product version is 700
    Locate the version information for the SAP Contact Center installation. This is typically found in the product's about section, installation directory, or via SAP-specific version query commands.
    Affected if The installed version is exactly 700 (no other version numbers)
  3. Confirm web interface is enabled
    Check if the SAP Contact Center web interface or web portal is enabled and accessible. This is typically accessible via HTTP/HTTPS on configured ports.
    Affected if The web interface is enabled and publicly or internally accessible

The environment is affected if SAP Contact Center version 700 is installed and the web interface is accessible, as this is where the reflected XSS vulnerability can be exploited via malicious URLs.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Apply the relevant SAP security patch or note for CVE-2021-33675, and implement proper output encoding on all user-controlled inputs in the affected components.

Fix this in Contact Center Scoped from the published advisory
  • Consultation3.0 h
  • Implementation6.0 h
  • Testing5.0 h
  • Review / QA3.0 h
17.0 hours of engineering $2,970
Get help mitigating

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $4,752.

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2021-33675 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2021-33675 in production — separate from our analysis above.

No notes yet

Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.

What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data