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Unified Communications Manager Im And Presence ServiceApplication · Cisco

CVE-2022-20786

HIGH · 8.1 CVSS v3.1 Published 2022-04-21
Fix available
A fix is available. Upgrade to 11.5 / 12.5 or later.
See remediation →
87/100
Remediation priority · High
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A vulnerability in the web-based management interface of Cisco Unified Communications Manager IM & Presence Service (Unified CM IM&P) could allow an authenticated, remote attacker to conduct SQL injection attacks on an affected system. This vulnerability is due to improper validation of user-submitted parameters. An attacker could exploit this vulnerability by authenticating to the application and sending malicious requests to an affected system. A successful exploit could allow the attacker to obtain data or modify data that is stored in the underlying database of the affected system.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

SQL injection vulnerability in Cisco Unified CM IM&P web-based management interface allows authenticated attackers to inject malicious SQL queries through improperly validated user-submitted parameters. Successful exploitation enables unauthorized data extraction or modification from the underlying database.

MitigationApply the Cisco vendor patch when available; until then, restrict web management interface access to trusted users only and monitor for anomalous SQL patterns in requests.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Unified Communications Manager Im And Presence ServiceApplication
Affected:>= 11.5\(1\), < 11.5\(1\)su11>= 12.5\(1\), < 12.5\(1\)su6>= 14.0, < 14.0su1

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify the installed version of Cisco Unified CM IM&P
    Access the Cisco Unified CM Administration interface, navigate to Help > About, or use the CLI command 'show version' on the IM&P service node
    Affected if The installed version falls within 11.5(1) to 11.5(1)su10, 12.5(1) to 12.5(1)su5, or 14.0 to 14.0su0 (any version before the fixed SU releases)
  2. Confirm the web-based management interface is enabled
    Verify that the Cisco Unified CM IM&P Administration web interface (typically on port 8443 or 443) is accessible and not disabled
    Affected if The web management interface is exposed and reachable on the network
  3. Check if remote access to management interface is unrestricted
    Review firewall rules, ACLs, or VPN configurations that control access to the IM&P Administration web URLs
    Affected if The management interface is accessible from untrusted networks or users outside the administrative scope
  4. Review server logs for anomalous SQL patterns
    Examine RTMT (Real Time Monitoring Tool) logs or system logs under /var/log/ for unusual SQL syntax in HTTP requests to the IM&P interface
    Affected if Logs contain SQL injection attempt patterns such as UNION SELECT, OR 1=1, or single quotes in parameter fields that were not intentionally submitted by administrators

A user is affected if the installed Cisco Unified CM IM&P version is below the fixed releases (11.5(1)su11, 12.5(1)su6, 14.0su1) AND the web-based management interface is accessible to authenticated attackers.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 11.5 / 12.5 / 14.0su1 or later
Fixed in 11.512.514.0su1
Interim mitigation

Apply the Cisco vendor patch when available; until then, restrict web management interface access to trusted users only and monitor for anomalous SQL patterns in requests.

Recommended fix High confidence

11.5(1)su11 (for 11.5.x) OR 12.5(1)su6 (for 12.5.x) OR 14.0su1 (for 14.0.x)

  1. Identify the currently installed version of Cisco Unified Communications Manager IM & Presence Service
  2. For versions 11.5(1) - 11.5(1)su10: Upgrade to 11.5(1)su11 or later
  3. For versions 12.5(1) - 12.5(1)su5: Upgrade to 12.5(1)su6 or later
  4. For versions 14.0: Upgrade to 14.0su1 or later
  5. Download the appropriate Security Update (SU) from Cisco.com software downloads
  6. Review Cisco upgrade documentation and perform a backup before upgrading
  7. Apply the upgrade during a planned maintenance window
  8. Verify the version after upgrade matches the expected fixed version
Caveat Upgrades require maintenance window; ensure proper backup and follow Cisco upgrade procedures for UC IM&P

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Unified Communications Manager Im And Presence Service Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing4.0 h
  • Review / QA2.0 h
18.0 hours of engineering $3,200
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,120.

Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2022-20786 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data