Help DeskApplication · Sysaid

CVE-2022-40325

MEDIUM · 6.1 CVSS v3.1 Published 2022-09-11
Fix available
A fix is available. Upgrade to 22.1.65 or later.
See remediation →
68/100
Remediation priority · Elevated
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
SysAid Help Desk before 22.1.65 allows XSS via the Asset Dashboard, aka FR# 67262.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

SysAid Help Desk before version 22.1.65 contains a stored cross-site scripting (XSS) vulnerability in the Asset Dashboard component. Attackers can inject malicious JavaScript code that executes in the browsers of other users viewing the affected dashboard.

MitigationUpgrade SysAid Help Desk to version 22.1.65 or later to apply the security patch. As a temporary measure, implement output encoding and input validation on the Asset Dashboard.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Help DeskApplication
Affected:< 22.1.65

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify SysAid Help Desk installation
    Locate the SysAid installation directory or check the application's login page for the SysAid banner/version information. Typically found in the application's footer or about section.
    Affected if SysAid Help Desk is present in the environment
  2. Determine installed version
    Access the SysAid admin panel or check the application's built-in version information (usually in Help > About or similar). The version number is displayed on the login page footer or within the administration settings.
    Affected if The installed version is below 22.1.65 (for example, 22.1.64, 22.1.60, or earlier)
  3. Verify Asset Dashboard is accessible
    Log into SysAid as a standard user or admin and navigate to the Asset Dashboard module (typically found under Assets or Inventory sections). Confirm the dashboard loads and displays asset information.
    Affected if The Asset Dashboard feature is enabled and accessible to users
  4. Inspect dashboard for suspicious scripts
    View the page source of the Asset Dashboard or examine any custom fields, asset names, or user-defined values that render in the dashboard. Look for <script> tags, javascript: URIs, or event handler attributes in the rendered HTML.
    Affected if Malicious JavaScript code is present in any asset data, custom fields, or dashboard configurations that render without proper encoding

The environment is affected if SysAid Help Desk version is below 22.1.65 AND the Asset Dashboard component is accessible to users.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 22.1.65 or later
Fixed in 22.1.65
Interim mitigation

Upgrade SysAid Help Desk to version 22.1.65 or later to apply the security patch. As a temporary measure, implement output encoding and input validation on the Asset Dashboard.

Recommended fix High confidence

22.1.65

  1. Upgrade SysAid Help Desk to version 22.1.65 or later to remediate the XSS vulnerability in the Asset Dashboard.
  2. Verify the upgrade was successful by checking the SysAid version in the administration console.

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Help Desk Scoped from the published advisory
  • Consultation3.0 h
  • Implementation2.0 h
  • Testing3.0 h
  • Review / QA2.0 h
10.0 hours of engineering $1,770
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $2,832.

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2022-40325 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2022-40325 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data