dbcve.org
Unified Contact Center ExpressApplication · Cisco

CVE-2023-20096

MEDIUM · 5.4 CVSS v3.1 Developing Published 2023-04-05
Fix available
A fix is available. Upgrade to 12.5 or later.
See remediation →
58/100
Remediation priority · Elevated
Remotely reachable

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A vulnerability in the web-based management interface of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to perform a stored cross-site scripting (XSS) attack. This vulnerability is due to insufficient input validation of user-supplied data. An attacker could exploit this vulnerability by entering crafted text into various input fields within the web-based management interface. A successful exploit could allow the attacker to perform a stored XSS attack, which could allow the execution of scripts within the context of other users of the interface.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · low confidence
Developing — this CVE was published recently and its authoritative NVD entry is still being established, so we're holding a technical summary until the source data settles rather than publish something unreliable. Re-checking after 2026-08-02.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Unified Contact Center ExpressApplication
Affected:< 12.5\(1\)su3

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 12.5 or later
Fixed in 12.5
Recommended fix Moderate confidence

Unified Contact Center Express 12.5(1)su3 or later

  1. 1. Identify the current version of Cisco Unified Contact Center Express by accessing the web-based management interface or using the CLI command 'show version'
  2. 2. Navigate to the Cisco Software Download page at https://software.cisco.com/ and locate the Unified CCX 12.5(1)su3 or later release
  3. 3. Download the appropriate upgrade package for your deployment model
  4. 4. Review the Cisco Unified Contact Center Express installation and upgrade guide for your version
  5. 5. Follow the documented upgrade procedure, which typically involves: uploading the upgrade file to the UCCX publisher, initiating the upgrade from the Cisco Unified OS Administration interface, and allowing sufficient time for the upgrade to complete
  6. 6. After upgrade, verify the system is operational and test the web-based management interface
  7. 7. Confirm the new version is 12.5(1)su3 or later using 'show version'
Caveat Review Cisco release notes for 12.5(1)su3 for any compatibility or configuration changes before upgrading; ensure backup of configuration data is performed prior to upgrade

Generated from the published advisory — verify against the referenced sources before acting.

We can perform the upgrade in your staging environment and verify nothing breaks — typical engagement from $900. Get the upgrade done

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2023-20096 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

Get it on GitHub Scan in the browser

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2023-20096 in production — separate from our analysis above.

No notes yet

Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.

What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data