Awesome SupportWordPress extension · Getawesomesupport
CVE-2023-48323
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedCross-Site Request Forgery (CSRF) vulnerability in Awesome Support Team Awesome Support – WordPress HelpDesk & Support Plugin allows Cross Site Request Forgery.This issue affects Awesome Support – WordPress HelpDesk & Support Plugin: from n/a through 6.1.4.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceCross-Site Request Forgery (CSRF) vulnerability in Awesome Support WordPress plugin allows attackers to induce authenticated users to perform unintended state-changing actions. The vulnerability exists in versions through 6.1.4 and enables attackers to potentially manipulate helpdesk tickets, user submissions, or administrative actions by tricking authenticated users into visiting malicious pages.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data
Awesome SupportWordPress extension
<= 6.1.4CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- Required
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- High
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Check Awesome Support plugin versionAccess WordPress admin dashboard, navigate to Plugins > Installed Plugins, locate Awesome Support, and read the version number displayed. Alternatively, use WP-CLI: wp plugin list --name='awesome-support' --format=jsonAffected if The installed version is 6.1.4 or lower (any version through 6.1.4 is affected)
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Verify the plugin is activeConfirm the Awesome Support plugin status is 'Active' in the WordPress plugins list. CSRF exploitation requires an authenticated user session.Affected if The plugin is active and users are logged in while using it
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Identify state-changing functionality in useReview whether the helpdesk is actively used for ticket creation, ticket replies, or administrative actions. CSRF affects any state-changing operation (creating tickets, updating ticket status, replying to tickets, user submissions).Affected if The plugin is actively used for ticket management or user-facing submissions
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Inspect form handling for CSRF protectionExamine the plugin's form submissions for the presence of anti-CSRF tokens. Look for nonce fields or token parameters in POST/PUT requests for ticket creation, replies, and admin actions. Check if forms validate Origin or Referer headers server-side.Affected if Forms handling tickets, submissions, or admin actions lack token validation or origin header checks
You are affected if Awesome Support version 6.1.4 or lower is installed and active, and state-changing operations (ticket management, submissions) are performed without CSRF token protection.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataImplement anti-CSRF tokens (synchronizer token pattern) on all state-changing forms and validate the Origin/Referer header server-side to ensure requests originate from legitimate sources.
Fix this in Awesome Support
Scoped from the published advisory
- Consultation4.0 h
- Implementation12.0 h
- Testing6.0 h
- Review / QA3.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $7,040.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2023-48323 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2023-48323 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.
- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data