FinesseApplication · Cisco
CVE-2024-20404
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedA vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct an SSRF attack on an affected system. This vulnerability is due to insufficient validation of user-supplied input for specific HTTP requests that are sent to an affected system. An attacker could exploit this vulnerability by sending a crafted HTTP request to the affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated to the affected device.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceCisco Finesse contains an SSRF vulnerability in its web-based management interface due to insufficient validation of user-supplied input in specific HTTP requests. An unauthenticated, remote attacker can send crafted HTTP requests to cause the server to make requests to internal or external resources, potentially exposing sensitive service information.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data
FinesseApplication
< 11.6\(1\)= 11.6\(1\)= 12.6\(2\)CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- Low
- Integrity
- None
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Confirm Cisco Finesse is installedCheck for Cisco Finesse by querying the installed applications or services on the system. Look for 'Finesse' in installed programs or running services.Affected if Cisco Finesse software is found on the system
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Identify installed Finesse versionAccess the Finesse administration console or check the installed package version. Typically found in the about section of the Finesse desktop or via command line tools provided by Cisco.Affected if The installed version is 11.6(1), any version before 11.6(1), or exactly version 12.6(2)
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Verify web management interface is network-accessibleDetermine if the Finesse web-based management interface port (default HTTPS port 443 or configured port) is exposed to untrusted networks. Check firewall rules, network ACLs, or perform a port scan from an external perspective.Affected if The management interface is reachable from networks other than trusted administration IPs
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Review HTTP access logs for suspicious patternsExamine Finesse web server access logs for unusual or malformed HTTP requests that may indicate SSRF probing, especially requests to internal IP addresses or non-standard ports.Affected if Logs show unexpected HTTP requests to internal resources or unusual request patterns targeting the management interface
A system is affected if Cisco Finesse versions 11.6(1) or 12.6(2) are installed and the web-based management interface is network-accessible to untrusted users.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scoped11.6
Apply the vendor patch when available; until then, restrict network access to the Finesse management interface to trusted IPs only and monitor for suspicious HTTP request patterns.
11.6(1) ES or 12.6(3) (whichever is applicable to your current release branch)
- 1. Determine the current installed version of Cisco Finesse by accessing the web-based management interface or using CLI commands
- 2. Identify whether your current version is 11.6(1) or earlier, or 12.6(2)
- 3. For Finesse 11.6(1) systems: Contact Cisco TAC to obtain the emergency solution (ES) patch that addresses this vulnerability
- 4. For Finesse 12.6(2) systems: Upgrade to the next available maintenance release (12.6(3) or later) which contains the fix
- 5. Verify the upgrade was successful by confirming the new version is installed
- 6. Test that the Finesse web-based management interface is functioning properly after the upgrade
- 7. Review system logs to ensure no exploitation attempts occurred prior to patching
Generated from the published advisory — verify against the referenced sources before acting.
Fix this in Finesse
Scoped from the published advisory
- Consultation4.0 h
- Implementation8.0 h
- Testing6.0 h
- Review / QA3.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,888.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2024-20404 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2024-20404 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Version or environment caveats, and links to real fixes
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