Remedy Mid TierApplication · Bmc

CVE-2024-34399

CRITICAL · 9.8 CVSS v3.1 Published 2024-09-18
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
**UNSUPPORTED WHEN ASSIGNED** An issue was discovered in BMC Remedy Mid Tier 7.6.04. An unauthenticated remote attacker is able to access any user account without using any password. NOTE: This vulnerability only affects products that are no longer supported by the maintainer and the impacted version for this vulnerability is 7.6.04 only.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Authentication bypass vulnerability in BMC Remedy Mid Tier 7.6.04 allows unauthenticated remote attackers to access any user account without providing valid credentials, effectively bypassing all authentication mechanisms.

MitigationSince BMC Remedy Mid Tier 7.6.04 is unsupported and only this version is affected, the primary remediation is upgrading to a currently supported version. If immediate upgrade is not feasible, implement network-level access controls such as WAF rules, IP whitelisting, or temporary network segmentation to restrict access to the affected system until upgrade can be completed.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Remedy Mid TierApplication
Affected:= 7.6.04

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify if BMC Remedy Mid Tier is installed
    Check for BMC Remedy Mid Tier installation by looking for its process (java.exe or specific Tomcat processes), service entries, or installation directories on the system
    Affected if BMC Remedy Mid Tier software is found running or installed on the system
  2. Determine the installed version
    Access the BMC Remedy Mid Tier admin console or about page, or check version information in the installation directory (such as a version.txt or build.info file)
    Affected if The installed version is exactly 7.6.04
  3. Verify network exposure
    Check if the BMC Remedy Mid Tier server is accessible over the network by testing connectivity to its HTTP/HTTPS ports (typically 8080, 8443, or the configured web server ports)
    Affected if The mid tier is externally accessible via network ports and version 7.6.04 is confirmed

If BMC Remedy Mid Tier version 7.6.04 is installed and network-accessible, the system is affected by this authentication bypass vulnerability.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Since BMC Remedy Mid Tier 7.6.04 is unsupported and only this version is affected, the primary remediation is upgrading to a currently supported version. If immediate upgrade is not feasible, implement network-level access controls such as WAF rules, IP whitelisting, or temporary network segmentation to restrict access to the affected system until upgrade can be completed.

Fix this in Remedy Mid Tier Scoped from the published advisory
  • Consultation8.0 h
  • Implementation24.0 h
  • Testing16.0 h
  • Review / QA8.0 h
56.0 hours of engineering $9,760
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Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-34399 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data