CVE-2024-36394
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedSysAid - CWE-78: Improper Neutralization of Special Elements used in an OS Command ('OS Command Injection')
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceSysAid contains an OS command injection vulnerability (CWE-78) where user-supplied input is not properly neutralized before being used in OS commands, potentially allowing remote attackers to execute arbitrary commands on the underlying system with the privileges of the application.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data<= 23.3.38CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- High
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Locate SysAid installation and identify versionFind the SysAid installation directory on the system and locate version information, typically found in version files, the admin interface, or about pageAffected if Installed version is 23.3.38 or lower (any version up to and including 23.3.38)
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Confirm the version is within affected rangeCompare the identified SysAid version against the affected range: any version <= 23.3.38 is vulnerableAffected if Version is 23.3.38 or lower
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Check if SysAid service is network-accessibleVerify whether the SysAid web interface or API is exposed to the network. Check firewall rules, listening ports, and access controlsAffected if SysAid is accessible from untrusted networks without proper access restrictions
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Verify OS command execution is possibleDetermine if the vulnerable command execution pathway is reachable. This is inherent to the application code when the version is affectedAffected if Running a vulnerable version (23.3.38 or lower) means the command injection flaw exists in the code
If SysAid version is 23.3.38 or lower, the application contains the OS command injection vulnerability and is affected; network accessibility determines remote exploitability
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataApply vendor-supplied patches immediately; if unavailable, restrict network access to SysAid services and implement strict input validation/allowlisting on all user-controlled parameters before OS command execution.
- Consultation2.0 h
- Implementation6.0 h
- Testing4.0 h
- Review / QA2.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $3,904.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2024-36394 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2024-36394 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
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