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SocialminerApplication · Cisco

CVE-2025-20129

MEDIUM · 5.4 CVSS v3.1 Published 2025-06-04
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
61/100
Remediation priority · Elevated
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A vulnerability in the web-based chat interface of Cisco Customer Collaboration Platform (CCP), formerly Cisco SocialMiner, could allow an unauthenticated, remote attacker to persuade users to disclose sensitive data. This vulnerability is due to improper sanitization of HTTP requests that are sent to the web-based chat interface. An attacker could exploit this vulnerability by sending crafted HTTP requests to the chat interface of a targeted user on a vulnerable server. A successful exploit could allow the attacker to redirect chat traffic to a server that is under their control, resulting in sensitive information being redirected to the attacker.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

An open redirect vulnerability in the web-based chat interface of Cisco Customer Collaboration Platform (CCP) allows unauthenticated attackers to craft malicious HTTP requests that redirect chat traffic to attacker-controlled servers. This occurs due to improper sanitization of HTTP requests, enabling sensitive information disclosure through traffic interception.

MitigationApply the Cisco patch when available; until then, consider implementing web application firewall rules to filter suspicious redirect parameters in the chat interface.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
SocialminerApplication
Affected:= 10.5\(1\)= 10.6\(1\)= 10.6\(2\)= 11.0\(1\)= 11.5\(1\)= 11.5\(1\)su1= 11.6\(1\)= 11.6\(2\)= 12.0\(1\)= 12.0\(1\)es02= 12.0\(1\)es03= 12.0\(1\)es04
Unified Contact Center ExpressApplication
Affected:= 8.5\(1\)= 9.0\(2\)su3es04= 10.0\(1\)su1= 10.0\(1\)su1es04= 10.5\(1\)= 10.5\(1\)su1= 10.5\(1\)su1es10= 10.6\(1\)= 10.6\(1\)su1= 10.6\(1\)su2= 10.6\(1\)su2es04= 10.6\(1\)su3

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Unchanged
Confidentiality
Low
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify the installed product
    Access the system administration interface or use CLI commands to determine if the system is running Cisco Socialminer or Cisco Unified Contact Center Express. Check the product name displayed in the system information or license information page.
    Affected if The product is Cisco Socialminer or Cisco Unified Contact Center Express and the version matches one of the listed affected versions.
  2. Determine the exact software version
    Locate the software version through the product's web admin console under Help > About, or via CLI command such as 'show version' or 'utils system version' depending on the platform. Compare the displayed version number against the affected version list.
    Affected if The installed version exactly matches any of these: Socialminer 10.5(1), 10.6(1), 10.6(2), 11.0(1), 11.5(1), 11.5(1)su1, 11.6(1), 11.6(2), 12.0(1), 12.0(1)es02, 12.0(1)es03, 12.0(1)es04; or Unified Contact Center Express 8.5(1), 9.0(2)su3es04, 10.0(1)su1, 10.0(1)su1es04, 10.5(1), 10.5(1)su1, 10.5(1)
  3. Verify the chat interface is enabled
    Access the Cisco Socialminer or Unified Contact Center Express administration portal and check the configuration status of the web-based chat interface or Customer Collaboration Platform chat features. Look for chat widget, chat queue, or chat service configuration settings.
    Affected if The web-based chat interface is active and accessible to end users.
  4. Inspect HTTP redirect behavior (if possible)
    If you have administrative access, review the chat application HTTP response headers or proxy logs when the chat interface processes redirect parameters. Look for the 'Location' header behavior when chat URLs are constructed.
    Affected if The application allows arbitrary URL values in redirect parameters without validation, permitting redirection to external domains.

You are affected if your system runs a matching affected version of Cisco Socialminer or Unified Contact Center Express and has the web-based chat interface enabled.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Apply the Cisco patch when available; until then, consider implementing web application firewall rules to filter suspicious redirect parameters in the chat interface.

Fix this in Socialminer Scoped from the published advisory
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing3.0 h
  • Review / QA1.0 h
10.0 hours of engineering $1,750
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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2025-20129 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data