CVE-2025-2495
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedStored Cross-Site Scripting (XSS) in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to upload XML files to the server with JavaScript code injected via the ‘/softdial/scheduler/save.php’ resource. The injected code will execute when the uploaded file is loaded via the ‘/softdial/scheduler/load.php’ resource and can redirect the victim to malicious sites or steal their login information to spoof their identity.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceStored XSS vulnerability in Softdial Contact Center allows attackers to inject malicious JavaScript into XML files uploaded via /softdial/scheduler/save.php. When other users load these XML files through /softdial/scheduler/load.php, the embedded script executes in their browsers, enabling session hijacking, credential theft, or redirection to attacker-controlled sites.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE dataall versionsCVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- Low
- User interaction
- Required
- Scope
- Changed
- Confidentiality
- Low
- Integrity
- Low
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify if Softdial Contact Center is installedLook for the application by checking web server logs for requests to /softdial/ paths, or check for the software installation directory on the server. If the application responds to HTTP requests on the /softdial/ path, the software is present.Affected if Softdial Contact Center is installed and accessible via web interface
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Verify the scheduler module endpoints are accessibleSend HTTP GET requests to /softdial/scheduler/save.php and /softdial/scheduler/load.php. Check if these endpoints return a valid response (200 OK) rather than a 404 error.Affected if Both /softdial/scheduler/save.php and /softdial/scheduler/load.php return valid HTTP responses (not 404)
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Confirm XML file upload capability is enabledAttempt to access the save.php endpoint via a POST request with an XML file content-type header. Check if the application accepts and stores XML files.Affected if The save.php endpoint accepts XML file uploads without rejecting them as invalid content
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Inspect stored XML files for potential malicious scriptsAccess the load.php endpoint and examine any XML files it returns. Look for any <script> tags, javascript: URIs, event handler attributes (onload, onerror, etc.), or encoded payloads within the XML content.Affected if XML files loaded from load.php contain unescaped HTML/script content that could execute in a browser
A user is affected if Softdial Contact Center is installed, the scheduler endpoints are accessible, and XML files can be uploaded and loaded without sanitization of script content.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataImplement strict input validation and output encoding on both the upload endpoint (save.php) and the display endpoint (load.php) to neutralize script injection in XML files. Additionally, deploy Content Security Policy (CSP) headers to mitigate XSS execution.
- Consultation4.0 h
- Implementation8.0 h
- Testing6.0 h
- Review / QA4.0 h
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Free · runs locallyCheck whether your project pulls in CVE-2025-2495 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2025-2495 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
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