CVE-2025-31960
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedHCL BigFix Service Management (SM) is vulnerable to information exposure due to improper error handling within its reporting module. It was observed that supplying an invalid or out-of-range value to the consumer_company parameter during a report-viewing request causes the application to trigger an unhandled exception.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · high confidenceHCL BigFix Service Management's reporting module improperly handles the consumer_company parameter. When an invalid or out-of-range value is supplied during a report-viewing request, the application throws an unhandled exception that exposes sensitive information to the attacker.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 23.0CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- None
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- Low
- Integrity
- None
- Availability
- None
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Confirm HCL BigFix Service Management is installedLocate the HCL BigFix Service Management installation directory or check installed programs list. Identify the specific version number from the application or installer.Affected if The installed version is exactly 23.0
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Verify the reporting module is accessibleLocate the reporting module component within the BigFix Service Management application. Confirm it is enabled and accessible to users.Affected if The reporting module is present and enabled in the environment
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Identify the consumer_company parameter usageReview application configuration or request parameters related to the reporting feature. Locate where the consumer_company parameter is utilized in report-viewing requests.Affected if The consumer_company parameter is used by the reporting module
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Test for information disclosure via invalid parameter valuesSend a report-viewing request with an invalid or out-of-range value for the consumer_company parameter. Observe whether the application returns detailed error messages, stack traces, or internal system information in the response.Affected if The application returns stack traces, detailed exception information, or internal configuration details when invalid consumer_company values are supplied
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Check application logs for exception detailsReview application and web server logs for entries related to report-viewing requests with invalid consumer_company parameter values. Look for unhandled exceptions or verbose error traces.Affected if Logs contain detailed stack traces or sensitive system information from consumer_company parameter requests
The environment is affected if HCL BigFix Service Management version 23.0 is running with the reporting module enabled, and supplying invalid values to the consumer_company parameter exposes stack traces or internal application details.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataImplement proper input validation for the consumer_company parameter and add exception handling to return generic error messages instead of revealing stack traces or internal application details.
- Consultation6.0 h
- Implementation12.0 h
- Testing10.0 h
- Review / QA4.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $8,928.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2025-31960 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2025-31960 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data