CVE-2025-71260
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedBMC FootPrints ITSM versions 20.20.02 through 20.24.01.001 contain a deserialization of untrusted data vulnerability in the ASP.NET servlet's VIEWSTATE handling that allows authenticated attackers to execute arbitrary code. Attackers can supply crafted serialized objects to the VIEWSTATE parameter to achieve remote code execution and fully compromise the application. The following hotfixes remediate the vulnerability: 20.20.02, 20.20.03.002, 20.21.01.001, 20.21.02.002, 20.22.01, 20.22.01.001, 20.23.01, 20.23.01.002, and 20.24.01.
In the news
Third-party coverageSurfaced from public web coverage — external links open in a new tab.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysisThe application rebuilds objects from attacker-supplied serialized data, and the act of rebuilding can trigger dangerous code paths. In many runtimes this leads straight to remote code execution. The durable fix is to avoid deserializing untrusted input — or to use a strict, type-limited format with integrity checks.
General guidance for the deserialization of untrusted data class — the official description and references above are authoritative for this specific CVE. Want a bespoke review and a reviewed fix? Ask our team →
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data>= 20.20.02, <= 20.24.01.001CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- Low
- Privileges
- Low
- User interaction
- None
- Scope
- Unchanged
- Confidentiality
- High
- Integrity
- High
- Availability
- High
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
dbcve · scoped20.24.01 (or any of the listed hotfixes: 20.20.03.002, 20.21.01.001, 20.21.02.002, 20.22.01.001, 20.23.01.002)
- 1. Identify the current installed version of BMC FootPrints ITSM by accessing the application's About or System Information page
- 2. Navigate to the BMC FootPrints ITSM admin console or use the installed version management interface
- 3. Download the appropriate hotfix patch from BMC's official support portal or the patch distribution system referenced in the vendor documentation
- 4. Apply the hotfix corresponding to your current version branch (e.g., 20.20.03.002 for 20.20.x, 20.21.01.001 for 20.21.x, etc.)
- 5. Alternatively, upgrade to version 20.24.01 or later which contains the comprehensive fix for this vulnerability
- 6. After applying the patch or upgrade, restart the FootPrints ITSM services to ensure the changes take effect
- 7. Verify the fix by checking the application's version information and confirming normal functionality
- 8. Ensure that only authenticated users with proper authorization have access to the application, as this vulnerability requires authentication
Generated from the published advisory — verify against the referenced sources before acting.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2025-71260 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2025-71260 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
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- Version or environment caveats, and links to real fixes
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