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Instant SupportApplication · Hp

CVE-2007-5605

HIGH · 9.3 CVSS v2.0 Published 2008-06-04
Fix available
A fix is available. Upgrade to after 1.0.0.23 or later.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Buffer overflow in the GetFileTime function in the HPISDataManagerLib.Datamgr ActiveX control in HPISDataManager.dll in HP Instant Support before 1.0.0.24 allows remote attackers to execute arbitrary code via a long argument, a different vulnerability than CVE-2007-5604, CVE-2007-5606, and CVE-2007-5607.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

A buffer overflow vulnerability exists in the GetFileTime function of the HPISDataManagerLib.Datamgr ActiveX control (HPISDataManager.dll) in HP Instant Support versions prior to 1.0.0.24. The vulnerability allows remote attackers to execute arbitrary code by providing an excessively long argument to the function.

MitigationUpdate HP Instant Support to version 1.0.0.24 or later to patch the vulnerability. Alternatively, disable the affected ActiveX control or implement network-level restrictions to prevent untrusted web pages from instantiating the control.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Instant SupportApplication
Affected:<= 1.0.0.23

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
M
Authentication
None
Confidentiality
Complete
Integrity
Complete
Availability
Complete

AV:N/AC:M/Au:N/C:C/I:C/A:C

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Locate HPISDataManager.dll on the system
    Search for HPISDataManager.dll in typical HP installation directories (commonly under C:\Program Files\HP or C:\Program Files (x86)\HP\Instant Support\) and in the Windows\System32 directory. Use the command: dir /s C:\HPISDataManager.dll or use Windows Search.
    Affected if The file HPISDataManager.dll exists on the system, indicating HP Instant Support or its components are installed.
  2. Retrieve the file version of HPISDataManager.dll
    Right-click on HPISDataManager.dll, select Properties, then go to the Details tab to view the File Version. Alternatively, use PowerShell: (Get-Item "C:\path\to\HPISDataManager.dll").VersionInfo.FileVersion
    Affected if The displayed file version is 1.0.0.23 or lower, making the component vulnerable to the buffer overflow.
  3. Check if HP Instant Support application is installed
    Open Control Panel, go to Programs and Features (or Add/Remove Programs), and look for "HP Instant Support" or "HPISDataManager" in the installed programs list. Note the installed version if visible.
    Affected if HP Instant Support version 1.0.0.23 or earlier is listed as installed.
  4. Verify the ActiveX control registration
    Open Internet Explorer, go to Tools > Manage Add-ons, and look for "HPISDataManagerLib.Datamgr" in the ActiveX controls list. Alternatively, check the Windows Registry under HKLM\SOFTWARE\Microsoft\Code Store Database\BypassRegPath or HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats for the control's CLSID.
    Affected if The HPISDataManagerLib.Datamgr ActiveX control is registered and enabled in the browser.

The system is affected if HPISDataManager.dll or HP Instant Support version 1.0.0.23 or earlier is present, and the ActiveX control is registered and accessible to web pages.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to a release after 1.0.0.23
Interim mitigation

Update HP Instant Support to version 1.0.0.24 or later to patch the vulnerability. Alternatively, disable the affected ActiveX control or implement network-level restrictions to prevent untrusted web pages from instantiating the control.

Recommended fix High confidence

HP Instant Support 1.0.0.24

  1. Upgrade HP Instant Support to version 1.0.0.24 or later
  2. Verify the upgrade was successful by checking the HP Instant Support version
  3. Ensure the HPISDataManager.dll ActiveX control is updated to the patched version

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Instant Support Scoped from the published advisory
  • Consultation3.0 h
  • Implementation2.0 h
  • Testing3.0 h
  • Review / QA2.0 h
10.0 hours of engineering $1,770
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $2,832.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2007-5605 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data