Instant SupportApplication · Hp

CVE-2008-0952

HIGH · 9.3 CVSS v2.0 Published 2008-06-04
Fix available
A fix is available. Upgrade to after 1.0.0.23 or later.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
The AppendStringToFile function in the HPISDataManagerLib.Datamgr ActiveX control in HPISDataManager.dll in HP Instant Support before 1.0.0.24 allows remote attackers to create files with arbitrary content via a full pathname in the first argument and the content in the second argument, a different vulnerability than CVE-2007-5608 and CVE-2008-0953.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Arbitrary file write vulnerability in HP Instant Support's HPISDataManagerLib.Datamgr ActiveX control (HPISDataManager.dll). The AppendStringToFile function allows remote attackers to write arbitrary content to any file path specified via the first argument, enabling code execution or system compromise.

MitigationUpgrade HP Instant Support to version 1.0.0.24 or later, or disable the vulnerable HPISDataManagerLib.Datamgr ActiveX control via browser security settings or group policy to prevent exploitation.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Instant SupportApplication
Affected:<= 1.0.0.23

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
M
Authentication
None
Confidentiality
Complete
Integrity
Complete
Availability
Complete

AV:N/AC:M/Au:N/C:C/I:C/A:C

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Check if HP Instant Support is installed
    Look in Add/Remove Programs (Windows) or check common install paths like C:\Program Files\HP\Instant Support\ or C:\Program Files (x86)\HP\Instant Support\ for the HPISDataManager.dll file.
    Affected if The HPISDataManager.dll file exists in the HP Instant Support directory.
  2. Verify the installed version of HP Instant Support
    Open Add/Remove Programs, find HP Instant Support, and note the version shown. Alternatively, right-click HPISDataManager.dll in the install directory, select Properties, and check the Version tab for the File Version.
    Affected if The installed version is 1.0.0.23 or earlier.
  3. Confirm the vulnerable ActiveX control is registered
    Open the Windows Registry and search for the CLSID {09F1B7C5-1A7D-4F32-A7D2-7F9C3B8F5E9D} (or search for 'HPISDataManagerLib' under HKEY_CLASSES_ROOT\CLSID). If the control is registered, it will appear under the CLSID key.
    Affected if The HPISDataManagerLib.Datamgr control appears in the Windows registry.
  4. Check if the ActiveX control is marked safe for scripting
    In the Windows Registry, navigate to HKEY_CLASSES_ROOT\CLSID\{CLSID}\Implemented Categories\{7DD95801-9882-11CF-9FA9-00AA006C42C4} (or the Scriptable category). The presence of this key indicates the control is marked safe for scripting in Internet Explorer.
    Affected if The control is registered and marked as safe for scripting in the registry.

A system is affected if HP Instant Support version 1.0.0.23 or earlier is installed with the HPISDataManagerLib.Datamgr ActiveX control registered and enabled.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to a release after 1.0.0.23
Interim mitigation

Upgrade HP Instant Support to version 1.0.0.24 or later, or disable the vulnerable HPISDataManagerLib.Datamgr ActiveX control via browser security settings or group policy to prevent exploitation.

Recommended fix High confidence

HP Instant Support 1.0.0.24 or later

  1. Navigate to HP's official support website and search for HP Instant Support
  2. Download HP Instant Support version 1.0.0.24 or later
  3. Uninstall the current version of HP Instant Support from the system
  4. Install the downloaded fixed version (1.0.0.24 or later)
  5. Restart the system if prompted
  6. Verify the installed version is 1.0.0.24 or higher

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Instant Support Scoped from the published advisory
  • Consultation3.0 h
  • Implementation4.0 h
  • Testing2.0 h
  • Review / QA1.0 h
10.0 hours of engineering $1,800
Get the upgrade done

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Scan for this in your stack

Free · runs locally
dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2008-0952 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data