Instant SupportApplication · Hp

CVE-2007-5608

HIGH · 9.3 CVSS v2.0 Published 2008-06-04
Fix available
A fix is available. Upgrade to after 1.0.0.23 or later.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
The DownloadFile function in the HPISDataManagerLib.Datamgr ActiveX control in HPISDataManager.dll in HP Instant Support before 1.0.0.24 allows remote attackers to force a download of an arbitrary file onto a client machine via a URL in the first argument and a destination filename in the second argument, a different vulnerability than CVE-2008-0952 and CVE-2008-0953.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

The HPISDataManagerLib.Datamgr ActiveX control in HPISDataManager.dll (HP Instant Support prior to 1.0.0.24) contains a vulnerable DownloadFile function allowing remote attackers to force download of arbitrary files onto client machines by specifying a remote URL and local destination filename. This enables remote code execution by downloading malicious executables or scripts.

MitigationUpgrade HP Instant Support to version 1.0.0.24 or later. Alternatively, disable the affected ActiveX control in Internet Explorer settings or set the kill bit in the registry to prevent the control from loading.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Instant SupportApplication
Affected:<= 1.0.0.23

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
M
Authentication
None
Confidentiality
Complete
Integrity
Complete
Availability
Complete

AV:N/AC:M/Au:N/C:C/I:C/A:C

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Check if HP Instant Support is installed
    Open Add or Remove Programs (or Programs and Features) and look for HP Instant Support in the list of installed software. Alternatively, check the default installation path C:\Program Files\HP\HPIS\ or search for HPISDataManager.dll on the system.
    Affected if HP Instant Support is installed on the system.
  2. Determine the installed version of HP Instant Support
    If found in Add/Remove Programs, note the version column. For more detail, right-click on the HP Instant Support entry and select Properties, or right-click on HPISDataManager.dll if found and select Properties to view the File Version.
    Affected if The installed version is 1.0.0.23 or lower.
  3. Locate and verify the vulnerable ActiveX DLL
    Search for the file HPISDataManager.dll on the system. Common paths include C:\Program Files\HP\HPIS\ or the Windows\System32 folder. Right-click the file and view Properties to confirm the file version.
    Affected if HPISDataManager.dll exists with version 1.0.0.23 or lower.
  4. Check if the ActiveX control is registered and enabled
    Open Internet Explorer, go to Tools > Manage Add-ons > HPISDataManagerLib.Datamgr to see if it is loaded. Alternatively, check the registry under HKLM\SOFTWARE\Microsoft\Code Store Database\SKUIndicationBody\{CLSID} or HKCU\Software\Classes\CLSID for the CLSID associated with HPISDataManagerLib.Datamgr.
    Affected if The ActiveX control is registered in the system and enabled in Internet Explorer.

A system is affected if HP Instant Support version 1.0.0.23 or lower is installed with the HPISDataManager.dll ActiveX control present and enabled.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to a release after 1.0.0.23
Interim mitigation

Upgrade HP Instant Support to version 1.0.0.24 or later. Alternatively, disable the affected ActiveX control in Internet Explorer settings or set the kill bit in the registry to prevent the control from loading.

Recommended fix High confidence

HP Instant Support 1.0.0.24 or later

  1. Verify the current HP Instant Support version installed on the system
  2. Navigate to the official HP support website and download HP Instant Support version 1.0.0.24 or later
  3. Close any running instances of HP Instant Support before installation
  4. Install the updated version 1.0.0.24 or newer
  5. Restart the computer if prompted to ensure the ActiveX control is properly updated
  6. Verify the new version is installed correctly

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Instant Support Scoped from the published advisory
  • Consultation2.0 h
  • Implementation1.0 h
  • Testing2.0 h
  • Review / QA1.0 h
6.0 hours of engineering $1,060
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $1,696.

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2007-5608 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2007-5608 in production — separate from our analysis above.

No notes yet

Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.

What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data