CVE-2011-1861
Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.
NVD · uneditedUnspecified vulnerability in HP Service Manager 7.02, 7.11, 9.20, and 9.21 and Service Center 6.2.8 allows remote attackers to modify data or obtain sensitive information via unknown vectors.
Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.
dbcve analysis · moderate confidenceHP Service Manager and Service Center contain an unspecified vulnerability allowing remote attackers to modify data or obtain sensitive information. The CVSS score of 8.3 indicates high severity with network-exploitable attack vector and partial confidentiality/integrity impact. The specific vulnerability type and attack vectors are not disclosed in available sources.
Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.
Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.
NVD · CPE data= 6.2.8= 7.02= 7.11= 9.20= 9.21CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.
From the vector- Attack vector
- Network
- Complexity
- M
- Authentication
- None
- Confidentiality
- Complete
- Integrity
- Partial
- Availability
- Partial
AV:N/AC:M/Au:N/C:C/I:P/A:P
Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.
dbcve checksWork through these to decide whether this CVE applies to you.
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Identify HP Service Manager installation and versionLocate the HP Service Manager installation directory and check version files (typically in SM_HOME directory or via 'sm' command with version flag). Common paths: /opt/HP/SM or C:\HP\SM. Run: sm -version or check version.info file.Affected if Version matches 7.02, 7.11, 9.20, or 9.21
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Identify HP Service Center installation and versionLocate the HP Service Center installation directory and check version files. Common paths: /opt/HP/ServiceCenter or C:\HP\ServiceCenter. Look for version.txt or version.ini files.Affected if Version is 6.2.8
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Check network exposure of Service Manager web interfaceReview firewall rules and network configuration to determine if Service Manager HTTP/HTTPS ports (typically 13080, 13443) are exposed to untrusted networks. Use 'netstat -an | grep 13080' or similar to check listening interfaces.Affected if Service Manager web interface is accessible from untrusted/network-external IP addresses
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Review access logs for unauthorized access patternsExamine HP Service Manager access logs (typically in SM_HOME/logs or logs directory) for unusual login attempts, unexpected data access, or modification operations from unfamiliar IP addresses.Affected if Logs show suspicious access from unknown sources or unexpected data queries/exports
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Verify if SOAP/REST API endpoints are exposedCheck configuration files (typically in SM_HOME/UX/uxconfig or registry) for enabled integration endpoints. Verify if web services (SOAP/REST) are accessible without proper authentication controls.Affected if Integration API endpoints are exposed to network and accessible without authentication
You are affected if HP Service Manager (versions 7.02, 7.11, 9.20, or 9.21) or HP Service Center (version 6.2.8) is installed and its interface is network-accessible to untrusted parties.
Generated from the published advisory. Verify against your own configuration.
Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.
From vendor dataApply HP patches for Service Manager 9.21 and Service Center 6.2.8 or upgrade to patched versions. If patches unavailable, restrict network access to Service Manager/Service Center interfaces and monitor for unauthorized data access or modification.
- Consultation4.0 h
- Implementation8.0 h
- Testing12.0 h
- Review / QA6.0 h
An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $8,192.
Scan for this in your stack
Free · runs locallyCheck whether your project pulls in CVE-2011-1861 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.
References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.
Primary sourcesPractitioner notes
ContributedPeer-ranked notes from engineers who’ve handled CVE-2011-1861 in production — separate from our analysis above.
The advisory tells you what broke. It rarely tells you what actually worked. If you’ve dealt with this one, that detail is what the next engineer is searching for.
- The version that genuinely resolved it — not the one the vendor claimed
- A config change or rule that shut the vector down
- A gotcha in the upgrade path that cost you an afternoon
No notes yet
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A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.
- Verified mitigations, workarounds, and config changes
- Version or environment caveats, and links to real fixes
- No weaponised exploit code, or anything meant to cause harm
- No spam, self-promotion, credentials, or personal data