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ReadydeskApplication

CVE-2016-5048

CRITICAL · 9.8 CVSS v3.0 Published 2016-08-26
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
SQL injection vulnerability in chat/staff/default.aspx in ReadyDesk 9.1 allows remote attackers to execute arbitrary SQL commands via the user name field.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

SQL injection vulnerability in the user name field of chat/staff/default.aspx in ReadyDesk 9.1 allows remote attackers to inject and execute arbitrary SQL commands by supplying malicious input, potentially exposing or manipulating the entire database.

MitigationImplement parameterized queries (prepared statements) for all database interactions, particularly in the user name field; validate and sanitize all user inputs; apply vendor patch if available.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
ReadydeskApplication
Affected:= 9.1

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed ReadyDesk version
    Locate the ReadyDesk installation directory and check version information in the application's metadata files, about page, or version configuration. Common locations include the root installation folder, a version.txt file, or the assembly information in bin files.
    Affected if The installed version is exactly 9.1
  2. Verify vulnerable file exists
    Check for the presence of chat/staff/default.aspx in the web root directory of the ReadyDesk installation.
    Affected if The file chat/staff/default.aspx exists in the web application directory
  3. Confirm staff chat interface is accessible
    Attempt to access the chat/staff/default.aspx page via HTTP/HTTPS from within the network to verify it responds.
    Affected if The page is accessible and responds to requests without authentication restrictions
  4. Check for input validation in the user name field
    Inspect the source code or decompile the default.aspx assembly to examine how the user name parameter is handled in database queries.
    Affected if The user name field directly incorporates user input into SQL queries without parameterized statements

You are affected if ReadyDesk version 9.1 is installed and the chat/staff/default.aspx file is present and accessible without proper input sanitization.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Implement parameterized queries (prepared statements) for all database interactions, particularly in the user name field; validate and sanitize all user inputs; apply vendor patch if available.

Fix this in Readydesk Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA4.0 h
22.0 hours of engineering $3,860
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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2016-5048 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data