ReadydeskApplication

CVE-2016-5049

HIGH · 7.5 CVSS v3.0 Published 2016-08-26
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
84/100
Remediation priority · High
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Directory traversal vulnerability in chat/openattach.aspx in ReadyDesk 9.1 allows remote attackers to read arbitrary files via a .. (dot dot) in the SESID parameter in conjunction with a filename in the FNAME parameter.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Directory traversal vulnerability in ReadyDesk 9.1's chat/openattach.aspx allows remote attackers to read arbitrary files by using '..' sequences in the SESID parameter combined with a filename in the FNAME parameter, enabling unauthorized access to sensitive system files outside the intended directory.

MitigationImplement strict input validation on SESID and FNAME parameters to reject path traversal sequences (../) and enforce proper path sanitization to restrict file access to intended directories only.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
ReadydeskApplication
Affected:= 9.1

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Confirm ReadyDesk version installed
    Locate the ReadyDesk installation directory and check the version information, typically found in the application metadata, About page, or installer records. ReadyDesk version 9.1 is specifically affected.
    Affected if The installed version is exactly 9.1 (ReadyDesk Readydesk 9.1)
  2. Verify vulnerable endpoint exists
    Check if the file chat/openattach.aspx exists within the ReadyDesk web application directory structure.
    Affected if The file chat/openattach.aspx is present in the application
  3. Confirm SESID and FNAME parameters are accepted
    Inspect the chat/openattach.aspx page or its code to verify it accepts SESID and FNAME query parameters.
    Affected if The page accepts and processes both SESID and FNAME parameters without proper validation
  4. Test for directory traversal vulnerability
    Send a crafted request to chat/openattach.aspx with SESID parameter containing '../' sequences (e.g., SESID=..%2F..%2F..%2F) and FNAME pointing to a known file outside the intended upload directory.
    Affected if The application returns the contents of files outside the intended directory, confirming path traversal is possible

You are affected if ReadyDesk version 9.1 is installed and the chat/openattach.aspx endpoint accepts SESID and FNAME parameters without blocking directory traversal sequences.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Implement strict input validation on SESID and FNAME parameters to reject path traversal sequences (../) and enforce proper path sanitization to restrict file access to intended directories only.

Fix this in Readydesk Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing4.0 h
  • Review / QA4.0 h
20.0 hours of engineering $3,560
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Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2016-5049 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
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