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Myit Digital WorkplaceApplication · Bmc

CVE-2019-16755

CRITICAL · 9.8 CVSS v3.1 Published 2019-09-26
Fix available
A fix is available. Upgrade to 18.08.00 or later.
See remediation →
100/100
Remediation priority · Urgent
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
BMC Remedy ITSM Suite is prone to unspecified vulnerabilities in both DWP and SmartIT components, which can permit remote attackers to perform pre-authenticated remote commands execution on the Operating System running the targeted application. Affected DWP versions: versions: 3.x to 18.x, all versions, service packs, and patches are affected by this vulnerability. Affected SmartIT versions: 1.x, 2.0, 18.05, 18.08, and 19.02, all versions, service packs, and patches are affected by this vulnerability.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

BMC Remedy ITSM Suite contains pre-authenticated remote command execution vulnerabilities in both DWP (versions 3.x-18.x) and SmartIT (versions 1.x, 2.0, 18.05, 18.08, 19.02) components, allowing unauthenticated attackers to execute arbitrary operating system commands on servers running the affected application.

MitigationApply vendor-provided patches immediately; if no patch exists, implement network segmentation, restrict external access to affected services, and deploy WAF/IPS controls as compensating measures.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Myit Digital WorkplaceApplication
Affected:< 18.08.00

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify if BMC MyIT Digital Workplace is installed
    Check for the application in standard installation paths such as C:\Program Files\BMC Software\MyIT or /opt/bmc/myit, or look for the BMC MyIT service in Windows Services or Linux service listings
    Affected if BMC MyIT Digital Workplace is installed on the system
  2. Check the installed version of BMC MyIT Digital Workplace
    Look for version information in the installation directory, typically in a version.txt, about.html, or in the application's help/about section. On Windows, also check the Windows Registry under HKLM\SOFTWARE\BMC Software\MyIT for the Version value
    Affected if The installed version is lower than 18.08.00 (any version in the 3.x-18.x range)
  3. Identify if DWP (Digital Workplace) component is running
    Check for the DWP service process, typically named dwp.exe on Windows or dwpd on Linux, listening on ports commonly used by DWP (usually port 8080 or 8443). Use 'netstat -an | findstr 8080' or 'netstat -an | grep -E "(8080|8443)"' to identify listening ports
    Affected if DWP service is running and listening on network ports
  4. Identify if SmartIT component is running
    Check for the SmartIT service process or look for the SmartIT application server running, typically on ports 8080, 8443, or 8000. Review the BMC Remedy AR System server configuration for SmartIT deployment
    Affected if SmartIT component is deployed and running on the server
  5. Verify network exposure of the affected service
    Review firewall rules and network configuration to determine if the DWP or SmartIT web interfaces are accessible from untrusted networks. Use 'nmap -p 8080,8443 <target>' or review inbound firewall rules for the server IP
    Affected if The DWP or SmartIT web interface is accessible from external/untrusted networks without authentication

A system is affected if BMC MyIT Digital Workplace version is below 18.08.00 AND the DWP or SmartIT web component is running and network-accessible, allowing unauthenticated remote command execution.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to 18.08.00 or later
Fixed in 18.08.00
Interim mitigation

Apply vendor-provided patches immediately; if no patch exists, implement network segmentation, restrict external access to affected services, and deploy WAF/IPS controls as compensating measures.

Fix this in Myit Digital Workplace Scoped from the published advisory
  • Consultation8.0 h
  • Implementation16.0 h
  • Testing12.0 h
  • Review / QA8.0 h
44.0 hours of engineering $7,720
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $12,352.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2019-16755 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data