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IsupportApplication · Oracle

CVE-2020-14686

HIGH · 8.2 CVSS v3.1 Published 2020-07-15
Fix available
A fix is available. Upgrade to after 12.2.9 or later.
See remediation →
89/100
Remediation priority · High
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Vulnerability in the Oracle iSupport product of Oracle E-Business Suite (component: Others). Supported versions that are affected are 12.1.1-12.1.3 and 12.2.3-12.2.9. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle iSupport. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle iSupport, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Oracle iSupport accessible data as well as unauthorized update, insert or delete access to some of Oracle iSupport accessible data. CVSS 3.1 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N).

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Vulnerability in Oracle iSupport (Oracle E-Business Suite) allows unauthenticated attackers with network access via HTTP to compromise the system. The vulnerability requires human interaction from a victim (non-attacker user) and enables unauthorized access to critical/confidential data and unauthorized update/insert/delete operations on some accessible data. While the component is listed as 'Others' (generic), the impact profile suggests an injection or access control bypass vulnerability exploitable through crafted HTTP requests.

MitigationApply the Oracle Critical Patch Update (CPU) for July 2020 that addresses CVE-2020-14686. If patches are unavailable, restrict network access to Oracle iSupport to trusted IPs only via web application firewall or network segmentation, and monitor for suspicious HTTP traffic patterns.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
IsupportApplication
Affected:>= 12.1.1, <= 12.1.3>= 12.2.3, <= 12.2.9

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
High
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify if Oracle iSupport is accessible
    Check if the iSupport web interface is reachable by attempting to access the iSupport login page via HTTP/HTTPS (commonly at /OA_HTML/ibusinesscenter/ or /servlets/icservlet or similar iSupport URLs)
    Affected if iSupport is accessible over the network without authentication
  2. Determine the installed iSupport version
    Access the Oracle iSupport 'About' page or query the Oracle E-Business Suite version information through Oracle Applications Manager (OAM) or by checking the FND_PRODUCT_GROUPS table for the iSupport product version
    Affected if The version falls within 12.1.1 to 12.1.3 or 12.2.3 to 12.2.9
  3. Verify iSupport is enabled in the E-Business Suite
    Confirm that the iSupport module is enabled and registered in the Oracle Applications database by checking the active responsibilities and applications through the Oracle Applications Manager console or SQL query
    Affected if iSupport is enabled and listed as an active module in the E-Business Suite
  4. Check network exposure of the iSupport HTTP interface
    Determine if the iSupport HTTP endpoints are exposed to untrusted networks by reviewing firewall rules, load balancer configurations, or web server access controls
    Affected if iSupport is reachable from untrusted network locations without IP restrictions

The environment is affected if Oracle iSupport is running and accessible with a version between 12.1.1-12.1.3 or 12.2.3-12.2.9, as the vulnerability allows unauthenticated HTTP-based attacks to access or modify data.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 12.2.9
Interim mitigation

Apply the Oracle Critical Patch Update (CPU) for July 2020 that addresses CVE-2020-14686. If patches are unavailable, restrict network access to Oracle iSupport to trusted IPs only via web application firewall or network segmentation, and monitor for suspicious HTTP traffic patterns.

Fix this in Isupport Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA2.0 h
20.0 hours of engineering $3,500
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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2020-14686 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
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