dbcve.org
IsupportApplication · Oracle

CVE-2020-2878

HIGH · 8.2 CVSS v3.1 Published 2020-04-15
Fix available
A fix is available. Upgrade to after 12.1.3 or later.
See remediation →
89/100
Remediation priority · High
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Vulnerability in the Oracle iSupport product of Oracle E-Business Suite (component: Mail). Supported versions that are affected are 12.1.1-12.1.3. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle iSupport. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle iSupport, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Oracle iSupport accessible data as well as unauthorized update, insert or delete access to some of Oracle iSupport accessible data. CVSS 3.0 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N).

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Vulnerability in Oracle iSupport Mail component allows unauthenticated remote attackers with network access via HTTP to compromise the system. Requires human interaction (social engineering/phishing) to trigger. Successful exploitation grants unauthorized access to critical data or full access to all Oracle iSupport accessible data, plus unauthorized update/insert/delete operations. While residing in iSupport, attacks can impact additional products.

MitigationApply Oracle Critical Patch Update for April 2020 (or subsequent relevant patches). If patches unavailable, restrict network access to Oracle iSupport and implement WAF rules for the Mail component.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
IsupportApplication
Affected:>= 12.1.1, <= 12.1.3

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
High
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify if Oracle iSupport is deployed
    Check for Oracle iSupport application in your environment by querying the application server (Oracle WebLogic, OC4J, or equivalent) hosting the application, or by reviewing installed Oracle product inventory
    Affected if Oracle iSupport is not installed in your environment, you are not affected by this CVE
  2. Check Oracle iSupport version
    Locate the iSupport installation directory and check the version file, or query the application directly via the About page typically found at /iSupport/About.jsp, or use Oracle's inventory queries if available
    Affected if The installed version is between 12.1.1 and 12.1.3 inclusive, meaning versions >= 12.1.1 and <= 12.1.3 are affected
  3. Verify if Mail component is enabled
    Inspect the Oracle iSupport configuration files (typically in the configuration directory) for the Mail component settings, or check the Oracle Application Server console for enabled iSupport modules
    Affected if The Mail component is enabled and configured in the iSupport application (the vulnerability exists specifically in the Mail component)
  4. Confirm network accessibility to iSupport
    Test if the iSupport application is accessible over HTTP/HTTPS from the network by attempting to reach the application's login or home page
    Affected if The iSupport application is accessible via HTTP/HTTPS from network positions, which is required for the unauthenticated remote attack vector described in this CVE

You are affected if Oracle iSupport versions 12.1.1 through 12.1.3 are installed, the Mail component is enabled, and the application is network-accessible via HTTP.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 12.1.3
Interim mitigation

Apply Oracle Critical Patch Update for April 2020 (or subsequent relevant patches). If patches unavailable, restrict network access to Oracle iSupport and implement WAF rules for the Mail component.

Fix this in Isupport Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA2.0 h
20.0 hours of engineering $3,500
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,600.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2020-2878 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data