dbcve.org
IsupportApplication · Oracle

CVE-2021-2097

HIGH · 8.2 CVSS v3.1 Published 2021-01-20
Fix available
A fix is available. Upgrade to after 12.2.10 or later.
See remediation →
89/100
Remediation priority · High
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Vulnerability in the Oracle iSupport product of Oracle E-Business Suite (component: Profile). Supported versions that are affected are 12.1.1-12.1.3 and 12.2.3-12.2.10. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle iSupport. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle iSupport, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Oracle iSupport accessible data as well as unauthorized update, insert or delete access to some of Oracle iSupport accessible data. CVSS 3.1 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N).

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Unauthenticated HTTP vulnerability in Oracle iSupport Profile component allows remote attackers to access or modify data without credentials. Exploitation requires human interaction (social engineering target users), and while primarily affecting iSupport, attacks may cascade to additional Oracle E-Business Suite products.

MitigationApply Oracle Critical Patch Update (CPU) containing security fixes for this vulnerability. Since human interaction is required, implement user security awareness training and consider web application firewall protections as additional defense layers.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
IsupportApplication
Affected:>= 12.1.1, <= 12.1.3>= 12.2.3, <= 12.2.10

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
High
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Confirm Oracle iSupport is installed
    Review your Oracle E-Business Suite deployment inventory or check for iSupport web application files in the application tier. Look for the 'isupport' context or module in your EBS installation.
    Affected if Oracle iSupport is not present in the environment, the vulnerability does not apply.
  2. Determine iSupport version
    Access the iSupport about page or query the Oracle Applications tables (FND_APPLICATION or FND_PRODUCT_INSTALLATIONS) to retrieve the iSupport version number.
    Affected if The installed version falls within 12.1.1 through 12.1.3 OR 12.2.3 through 12.2.10.
  3. Verify HTTP access to iSupport is enabled
    Check the Oracle E-Business Suite listener configuration (either Oracle HTTP Server or Oracle Web Listener) to confirm port 8000 or the configured HTTP port is active and iSupport is accessible via HTTP protocol.
    Affected if iSupport is accessible over HTTP (non-SSL) or the HTTP interface is publicly exposed.
  4. Check if Profile component is accessible
    Attempt to access the iSupport Profile functionality endpoint (such as /htmlArea/plugins/InsertPicture) or verify the Profile module is enabled in the iSupport responsibility configuration.
    Affected if The Profile component is enabled and accessible without authentication.

Your environment is affected if Oracle iSupport is deployed, the installed version is between 12.1.1-12.1.3 or 12.2.3-12.2.10, and the HTTP interface with Profile component is accessible.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 12.2.10
Interim mitigation

Apply Oracle Critical Patch Update (CPU) containing security fixes for this vulnerability. Since human interaction is required, implement user security awareness training and consider web application firewall protections as additional defense layers.

Fix this in Isupport Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA3.0 h
21.0 hours of engineering $3,680
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,888.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2021-2097 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data