dbcve.org
IsupportApplication · Oracle

CVE-2020-2872

HIGH · 8.2 CVSS v3.1 Published 2020-04-15
Fix available
A fix is available. Upgrade to after 12.1.3 or later.
See remediation →
89/100
Remediation priority · High
Remotely reachable No privileges

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Vulnerability in the Oracle iSupport product of Oracle E-Business Suite (component: Profile). Supported versions that are affected are 12.1.1-12.1.3. Easily exploitable vulnerability allows unauthenticated attacker with network access via HTTP to compromise Oracle iSupport. Successful attacks require human interaction from a person other than the attacker and while the vulnerability is in Oracle iSupport, attacks may significantly impact additional products. Successful attacks of this vulnerability can result in unauthorized access to critical data or complete access to all Oracle iSupport accessible data as well as unauthorized update, insert or delete access to some of Oracle iSupport accessible data. CVSS 3.0 Base Score 8.2 (Confidentiality and Integrity impacts). CVSS Vector: (CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N).

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Oracle iSupport Profile component vulnerability in E-Business Suite versions 12.1.1-12.1.3 allows unauthenticated network attackers via HTTP to access or modify Profile data. The CVSS vector indicates a scope change (S:C) meaning attacks may impact additional products beyond iSupport, with high confidentiality impact and low integrity impact. The requirement for human interaction (UI:R) suggests the attack requires victim engagement, likely through a crafted URL or form submission.

MitigationApply Oracle Critical Patch Updates when available. Until then, restrict network access to iSupport endpoints using WAF or network filtering, and educate users about not clicking suspicious links targeting Profile functionality.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
IsupportApplication
Affected:>= 12.1.1, <= 12.1.3

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
Required
Scope
Changed
Confidentiality
High
Integrity
Low
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:L/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify Oracle E-Business Suite iSupport installation
    Check for Oracle Application Server or E-Business Suite processes running (such as Apache/OID processes) or look for Oracle directories in the system (typically $ORACLE_HOME or /u01/oracle). Query running services on common Oracle HTTP ports (8000, 8888, 443, 80).
    Affected if Oracle E-Business Suite or iSupport component is found running on the system
  2. Determine installed E-Business Suite version
    Query the Oracle database for the FND_PRODUCT_GROUPS or AD_APPL_TOP patches table, or check the Oracle iSupport welcome page footer which displays the version number. Look for version strings matching 12.1.1, 12.1.2, or 12.1.3.
    Affected if Version is 12.1.1, 12.1.2, or 12.1.3, or falls within this inclusive range
  3. Verify iSupport HTTP interface is exposed
    Attempt to access the iSupport Profile URL pattern (typically /pls/Prod_Apps_Username/taoProfile.* or /oa_servlets/AppsLogin) via HTTP from an untrusted network perspective. Check if port 8000, 8888, 80, or 443 is listening and accessible externally.
    Affected if iSupport HTTP endpoints are reachable from untrusted network locations without authentication
  4. Confirm Profile functionality is enabled
    Inspect Oracle Application Manager or iSupport Administration console to verify that the Profile feature module is active. Check the iSupport responsibility is assigned to any active user roles.
    Affected if iSupport Profile component is enabled and accessible to end users

If Oracle E-Business Suite iSupport version 12.1.1 through 12.1.3 is installed and its HTTP interface is network-accessible with the Profile module enabled, the environment is affected by CVE-2020-2872.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 12.1.3
Interim mitigation

Apply Oracle Critical Patch Updates when available. Until then, restrict network access to iSupport endpoints using WAF or network filtering, and educate users about not clicking suspicious links targeting Profile functionality.

Fix this in Isupport Scoped from the published advisory
  • Consultation8.0 h
  • Implementation16.0 h
  • Testing12.0 h
  • Review / QA4.0 h
40.0 hours of engineering $7,000
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $11,200.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2020-2872 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data