Remote Service ManagerApplication · Cybozu

CVE-2021-20803

MEDIUM · 5.4 CVSS v3.1 Published 2021-10-13
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
60/100
Remediation priority · Elevated
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Operation restriction bypass in the management screen of Cybozu Remote Service 3.1.8 to 3.1.9 allows a remote authenticated attacker to alter the data of the management screen.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Cybozu Remote Service versions 3.1.8 to 3.1.9 contain an operation restriction bypass vulnerability in the management screen. A remote authenticated attacker can circumvent intended access controls to alter management screen data, indicating a privilege escalation or authorization failure.

MitigationApply vendor-supplied patches or upgrade to a version beyond 3.1.9. Review access control configurations and audit management screen operations for unauthorized changes.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Remote Service ManagerApplication
Affected:= 3.1.8= 3.1.9

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
Low
Availability
Low

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:L

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed Cybozu Remote Service Manager version
    Locate the installed version of Cybozu Remote Service Manager through the system information panel, about dialog, or version check command specific to the product
    Affected if Installed version is exactly 3.1.8 or exactly 3.1.9
  2. Confirm management screen is accessible
    Verify that the management screen interface is available or enabled in the Cybozu Remote Service Manager installation
    Affected if Management screen functionality is present and accessible to authenticated users
  3. Review access control configuration for management screen
    Inspect the access control settings, user permissions, or role configurations that govern who can access and modify data through the management screen
    Affected if Users with lower privilege levels can access or alter management screen data beyond their intended authorization level

A user is affected if Cybozu Remote Service Manager version 3.1.8 or 3.1.9 is installed and the management screen with its access control settings is in use.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Apply vendor-supplied patches or upgrade to a version beyond 3.1.9. Review access control configurations and audit management screen operations for unauthorized changes.

Fix this in Remote Service Manager Scoped from the published advisory
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing3.0 h
  • Review / QA2.0 h
11.0 hours of engineering $1,930
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Scan for this in your stack

Free · runs locally
dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2021-20803 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data