Service ManagerApplication · Easyvista

CVE-2022-38490

HIGH · 8.8 CVSS v3.1 Published 2023-01-10
Mitigation only
No fix yet — a mitigation exists. There is no fixed release. A documented workaround reduces exposure in the meantime.
See remediation →
94/100
Remediation priority · Urgent
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
An issue was discovered in EasyVista 2020.2.125.3 and 2022.1.109.0.03. Some parameters allow SQL injection. Version 2022.1.110.1.02 corrects this issue.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

SQL injection vulnerability in EasyVista IT service management platform allows attackers to inject malicious SQL queries through unsanitized parameters. The flaw affects versions 2020.2.125.3 and 2022.1.109.0.03, enabling potential unauthorized data access, data modification, or complete database compromise.

MitigationUpgrade to EasyVista version 2022.1.110.1.02 which contains the fix for this SQL injection vulnerability.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Service ManagerApplication
Affected:= 2020.2.125.3= 2022.1.109.0.03

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify EasyVista Service Manager version
    Log into the EasyVista admin console or check the product 'About' section in the Help menu to view the installed version number
    Affected if The version displayed is exactly 2020.2.125.3 or exactly 2022.1.109.0.03
  2. Confirm Service Manager web interface is exposed
    Access the EasyVista web portal URL (typically https://yourserver/easyvista) in a browser to verify the application is running
    Affected if The web interface is accessible and responds, indicating the attack surface exists
  3. Verify database user privileges
    Examine the database connection configuration or consult your DBA to confirm if the application database user has elevated privileges beyond read-only access
    Affected if The application database user has privileges beyond what is strictly required, increasing exploitation impact

You are affected if your installed EasyVista Service Manager version is exactly 2020.2.125.3 or exactly 2022.1.109.0.03 and the web interface is accessible.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Mitigation available No clean upgrade yet — mitigate in the meantime
Mitigation

Upgrade to EasyVista version 2022.1.110.1.02 which contains the fix for this SQL injection vulnerability.

Recommended fix High confidence

2022.1.110.1.02

  1. Verify current EasyVista Service Manager version by accessing the admin console or checking system information
  2. Download EasyVista Service Manager version 2022.1.110.1.02 from the official EasyVista distribution portal or contact EasyVista support
  3. Create a full backup of the current database and configuration files before proceeding
  4. Review the official EasyVista upgrade documentation for version 2022.1.110.1.02
  5. Execute the upgrade installer following the standard upgrade procedure
  6. After upgrade, verify that the SQL injection vulnerability is resolved by testing the affected parameters
  7. Confirm normal system functionality after upgrade

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Service Manager Scoped from the published advisory
  • Consultation4.0 h
  • Implementation4.0 h
  • Testing8.0 h
  • Review / QA4.0 h
20.0 hours of engineering $3,440
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Scan for this in your stack

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2022-38490 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data