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Manageengine Servicedesk Plus MspApplication · Zohocorp

CVE-2022-40773

HIGH · 8.8 CVSS v3.1 Published 2022-11-12
Fix available
A fix is available. Upgrade to 10.6 / 11.0 or later.
See remediation →
94/100
Remediation priority · Urgent
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Zoho ManageEngine ServiceDesk Plus MSP before 10609 and SupportCenter Plus before 11025 are vulnerable to privilege escalation. This allows users to obtain sensitive data during an exportMickeyList export of requests from the list view.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

Zoho ManageEngine ServiceDesk Plus MSP before version 10609 and SupportCenter Plus before version 11025 contain a privilege escalation vulnerability in the exportMickeyList export functionality for list views. This allows authenticated users to obtain sensitive data they should not have access to, potentially exposing confidential information through improper export operations.

MitigationUpgrade ServiceDesk Plus MSP to version 10609 or later, and SupportCenter Plus to version 11025 or later. Prioritize patching for systems exposed to untrusted networks.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Manageengine Servicedesk Plus MspApplication
Affected:< 10.6= 10.6
Manageengine Supportcenter PlusApplication
Affected:< 11.0= 11.0

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify installed Zoho product
    Determine whether ServiceDesk Plus MSP or SupportCenter Plus is running in your environment. Check installed applications, running services, or product documentation.
    Affected if Neither product is installed (not affected)
  2. Check ServiceDesk Plus MSP version
    Locate the version information for ServiceDesk Plus MSP (typically found in the product interface under About or in installation directories). Compare your version to the affected range: versions < 10.6 or exactly version 10.6.
    Affected if Installed version is 10.6 or lower (< 10.6)
  3. Check SupportCenter Plus version
    Locate the version information for SupportCenter Plus (typically found in the product interface under About or in installation directories). Compare your version to the affected range: versions < 11.0 or exactly version 11.0.
    Affected if Installed version is 11.0 or lower (< 11.0)
  4. Verify exportMickeyList functionality access
    Review user permissions and access controls related to export functions in the product. The vulnerability resides in the exportMickeyList export feature for list views. Determine which authenticated users have access to export capabilities.
    Affected if Users with limited privileges can access exportMickeyList functionality or export operations expose data outside the user's normal access scope

You are affected if ServiceDesk Plus MSP version is 10.6 or lower, or SupportCenter Plus version is 11.0 or lower, AND the exportMickeyList export feature is accessible to users who should not have broad data access.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 10.6 / 11.0 or later
Fixed in 10.611.0
Interim mitigation

Upgrade ServiceDesk Plus MSP to version 10609 or later, and SupportCenter Plus to version 11025 or later. Prioritize patching for systems exposed to untrusted networks.

Recommended fix Moderate confidence

ManageEngine ServiceDesk Plus MSP version 10609 or later; ManageEngine SupportCenter Plus version 11025 or later

  1. 1. Back up the current ServiceDesk Plus MSP or SupportCenter Plus installation and database before proceeding.
  2. 2. Download the patched version from ManageEngine's official website: For ServiceDesk Plus MSP, obtain version 10609 or later; for SupportCenter Plus, obtain version 11025 or later.
  3. 3. Stop the ManageEngine ServiceDesk Plus MSP or SupportCenter Plus service.
  4. 4. Apply the upgrade following ManageEngine's standard upgrade procedure documented in their admin guide.
  5. 5. Restart the service after upgrade completes.
  6. 6. Verify the installation by logging in and confirming the privilege escalation vulnerability is remediated.
  7. 7. Test that the MickeyList export functionality now properly enforces access controls.
Caveat Review ManageEngine release notes for any changes to functionality or configuration requirements between your current version and the target fixed version

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Manageengine Servicedesk Plus Msp Scoped from the published advisory
  • Consultation2.0 h
  • Implementation4.0 h
  • Testing6.0 h
  • Review / QA3.0 h
15.0 hours of engineering $2,560
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $4,096.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2022-40773 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data