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Manageengine Servicedesk Plus MspApplication · Zohocorp

CVE-2025-3444

MEDIUM · 6.5 CVSS v3.1 Published 2025-05-22
Fix available
A fix is available. Upgrade to after 14.8 or later.
See remediation →
71/100
Remediation priority · Elevated
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Zohocorp ManageEngine ServiceDesk Plus MSP and SupportCenter Plus versions below 14920 are vulnerable to authenticated Local File Inclusion (LFI) in the Admin module, where help card content is loaded.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · high confidence

Authenticated Local File Inclusion vulnerability in Zoho ManageEngine ServiceDesk Plus MSP and SupportCenter Plus allows attackers with admin credentials to read arbitrary files on the server by manipulating the help card content loading functionality in the Admin module.

MitigationUpgrade to version 14920 or later to remediate this vulnerability.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Manageengine Servicedesk Plus MspApplication
Affected:<= 14.8= 14.9
Manageengine Supportcenter PlusApplication
Affected:<= 14.8= 14.9

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify the installed ManageEngine product
    Check the application or service name running on the server. Look for 'ServiceDesk Plus MSP' or 'SupportCenter Plus' in installed programs, services, or the application's web interface title.
    Affected if The product is ServiceDesk Plus MSP or SupportCenter Plus
  2. Determine the installed version
    Access the Admin module or About section in the web interface, or check the installation directory for a version file. Common paths include the application's root directory or within /bin/version details.
    Affected if The version is 14.8 or lower, or exactly version 14.9
  3. Verify Admin module accessibility
    Log into the application and navigate to the Admin module. Confirm the help card content loading functionality is present and accessible.
    Affected if Admin credentials exist and the help card feature in the Admin module is available and enabled

If the installed product is ServiceDesk Plus MSP or SupportCenter Plus with version 14.8 or lower, or version 14.9, and the Admin module with help card functionality is accessible, the environment is affected by this LFI vulnerability.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to a release after 14.8
Interim mitigation

Upgrade to version 14920 or later to remediate this vulnerability.

Recommended fix High confidence

Upgrade to ServiceDesk Plus MSP or SupportCenter Plus version 14920 or higher

  1. 1. Verify current version of ManageEngine ServiceDesk Plus MSP or SupportCenter Plus by navigating to Admin > General Settings > About
  2. 2. If version is 14.8 or below, or exactly 14.9, plan for upgrade
  3. 3. Ensure you have valid administrator credentials for authentication (this is an authenticated LFI vulnerability)
  4. 4. Download the fixed version (14920 or higher) from the official ManageEngine downloads portal at www.manageengine.com
  5. 5. Back up the current installation including database and configuration files
  6. 6. Apply the upgrade following standard ManageEngine upgrade documentation
  7. 7. After upgrade, verify the vulnerability is resolved by confirming the help card content loading functionality works correctly in the Admin module
  8. 8. Validate that unauthorized file inclusion is no longer possible through the help card content feature
Caveat Standard upgrade risks apply - ensure proper backup and test in staging environment before production deployment; review release notes for any configuration or feature changes

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Manageengine Servicedesk Plus Msp Scoped from the published advisory
  • Consultation1.0 h
  • Implementation2.0 h
  • Testing3.0 h
  • Review / QA1.0 h
7.0 hours of engineering $1,190
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $1,904.

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2025-3444 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data