Service ManagerApplication · Microfocus

CVE-2019-11664

MEDIUM · 6.5 CVSS v3.1 Published 2019-09-18
Fix available
A fix is available. Upgrade to after 9.62 or later.
See remediation →
71/100
Remediation priority · Elevated
Remotely reachable Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
Clear text password in browser in Micro Focus Service Manager product versions 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, 9.41, 9.50, 9.51, 9.52, 9.60, 9.61, 9.62. The vulnerability could be exploited to allow sensitive data exposure.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

The vulnerability allows passwords to be exposed in clear text within the browser interface of Micro Focus Service Manager, enabling unauthorized disclosure of sensitive credentials.

MitigationImplement proper encryption for password handling in the web interface and ensure passwords are never transmitted or displayed in clear text.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Service ManagerApplication
Affected:>= 9.30, <= 9.62

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
Low
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify Service Manager version
    Check the installed Service Manager version using the sm command or the system's software inventory. Run 'sm -version' or check the installation directory for version information.
    Affected if The installed version is between 9.30 and 9.62 inclusive.
  2. Verify web interface is enabled
    Confirm that the Service Manager web interface (SMIS/ServicePortal) is running and accessible. Check if the web service is active and can be reached via browser.
    Affected if The web interface component is enabled and accessible.
  3. Inspect browser interface for clear text passwords
    Log into the Service Manager web interface and navigate to screens where credentials are displayed, such as user profile pages, integration settings, or configuration screens. Examine whether passwords are rendered in plain text rather than masked or obfuscated.
    Affected if Passwords are visible in clear text within the browser interface.
  4. Review web configuration for password display settings
    Examine the Service Manager web configuration files for any settings that control password visibility or masking in the interface.
    Affected if Configuration allows or fails to mask password fields in the web UI.

You are affected if Service Manager version 9.30-9.62 is installed and the web interface exposes passwords in clear text rather than masking them.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

From vendor data
Upgrade available Upgrade to a release after 9.62
Interim mitigation

Implement proper encryption for password handling in the web interface and ensure passwords are never transmitted or displayed in clear text.

Fix this in Service Manager Scoped from the published advisory
  • Consultation6.0 h
  • Implementation12.0 h
  • Testing6.0 h
  • Review / QA4.0 h
28.0 hours of engineering $4,980
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $7,968.

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2019-11664 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2019-11664 in production — separate from our analysis above.

No notes yet

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data