Vulnerability index

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Faq CRITICAL 9.4
CVE-2016-5843

Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Open Ticket Request System (OTR…

Patch available
Fix from $2,300 2016-09-17
Otrs Help Desk MEDIUM 6.0
CVE-2014-9324

The GenericInterface in OTRS Help Desk 3.2.x before 3.2.17, 3.3.x before 3.3.11, and 4.0.x before 4.0.3 allows remote authenticated users to access a…

Mitigation only
Fix from $1,600 2014-12-19
Otrs HIGH 7.5
CVE-2014-1471

SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, …

Patch available
Fix from $1,950 2014-02-04
Otrs MEDIUM 6.8
CVE-2014-1694

Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm,…

Patch available
Fix from $1,600 2014-02-04
Iphonehandle MEDIUM 6.5
CVE-2011-2385

The iPhoneHandle package 0.9.x before 0.9.7 and 1.0.x before 1.0.3 in Open Ticket Request System (OTRS) does not properly restrict use of the iPhoneH…

Patch available
Fix from $1,600 2011-07-19
Otrs MEDIUM 6.5
CVE-2008-7277

Open Ticket Request System (OTRS) before 2.3.0-beta4 checks for the rw permission, instead of the configured merge permission, during authorization o…

Fix: after 2.3.0
Fix from $1,600 2011-03-18
Otrs MEDIUM 6.5
CVE-2008-7279

The CustomerInterface component in Open Ticket Request System (OTRS) before 2.2.8 allows remote authenticated users to bypass intended access restric…

Fix: after 2.2.7
Fix from $1,600 2011-03-18
Otrs MEDIUM 6.5
CVE-2010-4763

The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJA…

Fix: after 2.4.10
Fix from $1,600 2011-03-18
Otrs MEDIUM 6.0
CVE-2008-7283

Open Ticket Request System (OTRS) before 2.2.6, when customer group support is enabled, allows remote authenticated users to bypass intended access r…

Fix: after 2.2.5
Fix from $1,600 2011-03-18
Otrs MEDIUM 6.0
CVE-2010-4768

Open Ticket Request System (OTRS) before 2.3.5 does not properly disable hidden permissions, which allows remote authenticated users to bypass intend…

Fix: after 2.3.4
Fix from $1,600 2011-03-18
Otrs MEDIUM 5.0
CVE-2008-7278

The S/MIME feature in Open Ticket Request System (OTRS) before 2.2.5, and 2.3.x before 2.3.0-beta1, does not properly configure the RANDFILE environm…

Fix: after 2.2.4
Fix from $1,600 2011-03-18
Otrs MEDIUM 5.0
CVE-2008-7280

Kernel/System/EmailParser.pm in PostmasterPOP3.pl in Open Ticket Request System (OTRS) before 2.2.7 does not properly handle e-mail messages containi…

Fix: after 2.2.6
Fix from $1,600 2011-03-18
Otrs MEDIUM 5.0
CVE-2009-5057

The S/MIME feature in Open Ticket Request System (OTRS) before 2.3.4 does not configure the RANDFILE and HOME environment variables for OpenSSL, whic…

Fix: after 2.3.3
Fix from $1,600 2011-03-18
Otrs MEDIUM 5.0
CVE-2010-4764

Open Ticket Request System (OTRS) before 2.4.10, and 3.x before 3.0.3, does not present warnings about incoming encrypted e-mail messages that were b…

Fix: after 2.4.9
Fix from $1,600 2011-03-18
Otrs MEDIUM 5.0
CVE-2010-4767

Open Ticket Request System (OTRS) before 2.3.6 does not properly handle e-mail messages in which the From line contains UTF-8 characters associated w…

Fix: after 2.3.5
Fix from $1,600 2011-03-18
Otrs MEDIUM 5.0
CVE-2011-1433

The (1) AgentInterface and (2) CustomerInterface components in Open Ticket Request System (OTRS) before 3.0.6 place cleartext credentials into the se…

Fix: after 3.0.5
Fix from $1,600 2011-03-18
Otrs HIGH 7.5
CVE-2011-0456

webscript.pl in Open Ticket Request System (OTRS) 2.3.4 and earlier allows remote attackers to execute arbitrary commands via unspecified vectors, re…

Fix: after 2.3.4
Fix from $1,950 2011-03-11
Otrs MEDIUM 5.0
CVE-2010-3476

Open Ticket Request System (OTRS) 2.3.x before 2.3.6 and 2.4.x before 2.4.8 does not properly handle the matching of Perl regular expressions against…

Mitigation only
Fix from $1,600 2010-09-20
Otrs MEDIUM 6.5
CVE-2010-0438

Multiple SQL injection vulnerabilities in Kernel/System/Ticket.pm in OTRS-Core in Open Ticket Request System (OTRS) 2.1.x before 2.1.9, 2.2.x before …

Mitigation only
Fix from $1,600 2010-02-09
Otrs MEDIUM 6.4
CVE-2008-1515

The SOAP interface in OTRS 2.1.x before 2.1.8 and 2.2.x before 2.2.6 allows remote attackers to "read and modify objects" via SOAP requests, related …

Fix: 2.1.8 / 2.2.6+
Fix from $1,600 2008-04-01
Otrs HIGH 7.5
CVE-2005-3893EPSS 7%

Multiple SQL injection vulnerabilities in index.pl in Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3 allow remote atta…

Patch available
Fix from $1,950 2005-11-29
Otrs MEDIUM 5.8
CVE-2005-3895

Open Ticket Request System (OTRS) 1.0.0 through 1.3.2 and 2.0.0 through 2.0.3, when AttachmentDownloadType is set to inline, renders text/html e-mail…

Patch available
Fix from $1,600 2005-11-29