Insight Remote SupportApplication · Hpe

CVE-2024-53674

HIGH · 7.5 CVSS v3.1 Published 2024-11-26
Fix available
A fix is available. Upgrade to 7.14.0.629 or later.
See remediation →
84/100
Remediation priority · High
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
An XML external entity injection (XXE) vulnerability in HPE Insight Remote Support may allow remote users to disclose information in certain cases.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

This is an XML external entity injection (XXE) vulnerability in HPE Insight Remote Support. The vulnerability allows remote attackers to inject malicious XML containing external entity references, potentially allowing disclosure of sensitive files or information from the server through crafted XML payloads.

MitigationDisable XML external entity processing in the application's XML parser configuration, or implement strict input validation to reject XML containing DOCTYPE declarations with external entity references. Apply vendor-provided patches when available.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Insight Remote SupportApplication
Affected:< 7.14.0.629

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify HPE Insight Remote Support version
    Locate the installed version of HPE Insight Remote Support through the application's About/Version information, installation directory, or system inventory. This is typically found in the application GUI under Help > About, or in the Windows Programs and Features list, or via the installer executable.
    Affected if The installed version is lower than 7.14.0.629
  2. Confirm XML parser is in use
    Determine if the application processes XML files or accepts XML input. HPE Insight Remote Support uses XML for configuration or data exchange, which is the attack surface for this XXE vulnerability.
    Affected if The application processes XML content from external or untrusted sources
  3. Review application logs for XXE indicators
    Examine application logs for any anomalies related to XML parsing errors, external entity references, or unexpected file access attempts that may indicate exploitation attempts.
    Affected if Logs show XML parsing errors or unusual entity-related errors

A user is affected if HPE Insight Remote Support version is below 7.14.0.629 and the application processes XML input, allowing external entity references to be parsed.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 7.14.0.629 or later
Fixed in 7.14.0.629
Interim mitigation

Disable XML external entity processing in the application's XML parser configuration, or implement strict input validation to reject XML containing DOCTYPE declarations with external entity references. Apply vendor-provided patches when available.

Recommended fix High confidence

7.14.0.629

  1. Check current version of HPE Insight Remote Support to confirm it is affected (versions < 7.14.0.629)
  2. Obtain HPE Insight Remote Support version 7.14.0.629 or later from the official HPE support portal (support.hpe.com)
  3. Follow HPE's standard upgrade procedure for Insight Remote Support, ensuring backup of current configuration
  4. After upgrade, verify the XXE vulnerability is addressed by confirming the new version is 7.14.0.629 or higher

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Insight Remote Support Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing6.0 h
  • Review / QA2.0 h
20.0 hours of engineering $3,500
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $5,600.

Scan for this in your stack

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dbcve dependency scanner

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References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-53674 in production — separate from our analysis above.

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What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data