dbcve.org
Insight Remote SupportApplication · Hpe

CVE-2024-53676

CRITICAL · 9.8 CVSS v3.1 Published 2024-11-27
Fix available
A fix is available. Upgrade to 7.14.0.629 or later.
See remediation →
100/100
Remediation priority · Urgent
High EPSS Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
A directory traversal vulnerability in Hewlett Packard Enterprise Insight Remote Support may allow remote code execution.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

This is a path traversal vulnerability in HPE Insight Remote Support that allows attackers to manipulate file paths using '../' sequences to access files outside the web root. Combined with the CVSS 9.8 severity, this can be chained to achieve remote code execution, likely through accessing sensitive configuration files or uploading malicious payloads.

MitigationApply the vendor-released patch immediately; until then, restrict network access to the affected service and monitor for suspicious path traversal patterns in logs.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Insight Remote SupportApplication
Affected:< 7.14.0.629

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Identify HPE Insight Remote Support installation and version
    Check the installed version of HPE Insight Remote Support. On Windows, look in Add/Remove Programs or check the installation directory for version files. On Linux, use package manager commands like 'rpm -qa | grep -i hpe irs' or check /opt/hp/irs/version.properties. Compare the version number to 7.14.0.629.
    Affected if The installed version is lower than 7.14.0.629 or the version cannot be determined (indicating an unpatched installation).
  2. Verify the web interface is accessible
    Since this is a path traversal vulnerability in the web component, determine if the HPE Insight Remote Support web service (typically on ports 50070, 50071, or 8443) is listening and accessible from the network. Use 'netstat -an | grep -E "50070|50071|8443"' or equivalent to check listening ports.
    Affected if The web service ports are open and listening, making the vulnerable endpoint reachable.
  3. Inspect web server logs for path traversal patterns
    Examine the HPE Insight Remote Support web server logs (typically found in the logs directory under the installation path) for entries containing '../' or '..\' sequences in request URLs. Search for patterns like 'GET /..' or 'GET /%2e%2e'.
    Affected if Log entries show '../' path traversal sequences in requests, indicating potential exploitation attempts or successful abuse of the vulnerability.
  4. Check for unauthorized file access indicators
    Review web logs and file system access logs for unusual read access to sensitive files outside the web root, such as configuration files, password stores, or system files (e.g., /windows/system32/config or /etc/shadow).
    Affected if Logs show access to files outside the expected web application directory structure.

The environment is affected if HPE Insight Remote Support is installed with a version lower than 7.14.0.629 and the web service is exposed, with path traversal patterns present in logs or unauthorized file access detected.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 7.14.0.629 or later
Fixed in 7.14.0.629
Interim mitigation

Apply the vendor-released patch immediately; until then, restrict network access to the affected service and monitor for suspicious path traversal patterns in logs.

Recommended fix High confidence

7.14.0.629 or later

  1. 1. Back up the current Insight Remote Support installation and configuration data.
  2. 2. Download Insight Remote Support version 7.14.0.629 or later from the HPE support portal (support.hpe.com).
  3. 3. Stop the Insight Remote Support service.
  4. 4. Install the updated version 7.14.0.629 using the HPE-provided installation package.
  5. 5. Verify the installation completed successfully.
  6. 6. Start the Insight Remote Support service.
  7. 7. Confirm the service is running and accessible.
Caveat Review HPE release notes for any configuration or feature changes between your current version and 7.14.0.629 before upgrading

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Insight Remote Support Scoped from the published advisory
  • Consultation4.0 h
  • Implementation8.0 h
  • Testing8.0 h
  • Review / QA4.0 h
24.0 hours of engineering $4,160
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $6,656.

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2024-53676 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

Get it on GitHub Scan in the browser

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-53676 in production — separate from our analysis above.

No notes yet

Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.

What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data