dbcve.org
Insight Remote SupportApplication · Hpe

CVE-2024-11622

HIGH · 7.5 CVSS v3.1 Published 2024-11-26
Fix available
A fix is available. Upgrade to 7.14.0.629 or later.
See remediation →
84/100
Remediation priority · High
Remotely reachable No privileges Zero-click

Official description Straight from the sourceThe vendor's or NVD's own wording, published unedited. Authoritative, but often terse — it says what broke, rarely what to do.

NVD · unedited
An XML external entity injection (XXE) vulnerability in HPE Insight Remote Support may allow remote users to disclose information in certain cases.

Technical summary Written by usOur analysis, written from the advisory, the CVSS vector and the affected-version data. It adds context the advisory leaves out, and never invents facts that are not in the source.

dbcve analysis · moderate confidence

An XML external entity injection (XXE) vulnerability in HPE Insight Remote Support allows remote attackers to inject malicious XML containing external entity references to potentially disclose sensitive files or perform server-side request forgery (SSRF) against internal systems.

MitigationDisable external entity processing and DTD processing in XML parsers, implement strict input validation for XML documents, and apply vendor patches when released. Consider using less complex data formats like JSON where possible.

Verify against the referenced sources before acting — the references below are authoritative for this CVE, this summary is not.

Affected products & versions What the vendor confirmedThe version ranges the vendor confirmed as vulnerable. If your version sits inside a range here, treat yourself as exposed until you have upgraded.

NVD · CPE data
Insight Remote SupportApplication
Affected:< 7.14.0.629

CVSS breakdown How the score is builtThe industry scoring standard. It rates how the flaw is reached, what it takes to exploit, and what an attacker gains — the score is derived from those, not the other way round.

From the vector
Attack vector
Network
Complexity
Low
Privileges
None
User interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Am I affected? How to checkSteps we derive from the advisory and the affected-version data, so you can decide whether this CVE reaches your setup. They are a guide, not a scan — your own configuration is the authority.

dbcve checks

Work through these to decide whether this CVE applies to you.

  1. Verify HPE Insight Remote Support is installed
    Check for the presence of HPE Insight Remote Support software on the system. This may be listed in installed programs (Windows: Add/Remove Programs, Linux: package manager), or the application may be accessible via a web interface on common ports such as 50070 or 8443.
    Affected if The software is found to be installed and running.
  2. Identify the installed version
    Locate the version information for HPE Insight Remote Support. This is typically accessible through the web interface (usually under Help > About or System Information), or via command line if using a local installation. Check configuration files or registry entries for version metadata.
    Affected if A version number is returned from the system.
  3. Compare version against affected range
    Compare the installed version number to the affected range: versions prior to 7.14.0.629 are vulnerable. For example, versions like 7.14.0.0 through 7.14.0.628 would be affected, while 7.14.0.629 and later are not.
    Affected if The installed version is lower than 7.14.0.629.
  4. Confirm XML input processing is accessible
    Identify whether the application exposes functionality that processes XML input. Look for features such as XML-based configuration import, XML report generation, or API endpoints that accept XML payloads. Review application logs and network traffic if accessible.
    Affected if The application processes or accepts XML input from users or external sources.

If HPE Insight Remote Support is installed and the version is below 7.14.0.629, the environment is affected by this XXE vulnerability.

Generated from the published advisory. Verify against your own configuration.

Check your environment

Paste your version and any relevant configuration and it will be compared against the affected criteria above. Do not include secrets or credentials.

AI-assisted, checked against the advisory. Informational, not a guarantee.

Remediation Closing itWhat it takes to close this. Where a vendor fix exists we point at it; where none exists we say so plainly, and can build one. Effort estimates are scoped from the advisory, not from your codebase.

dbcve · scoped
Upgrade available Upgrade to 7.14.0.629 or later
Fixed in 7.14.0.629
Interim mitigation

Disable external entity processing and DTD processing in XML parsers, implement strict input validation for XML documents, and apply vendor patches when released. Consider using less complex data formats like JSON where possible.

Recommended fix High confidence

7.14.0.629 or later

  1. 1. Identify the current version of HPE Insight Remote Support installed in your environment
  2. 2. Navigate to the HPE Support Center at support.hpe.com
  3. 3. Search for "Insight Remote Support" and locate version 7.14.0.629 or later
  4. 4. Download the upgrade package for your platform
  5. 5. Follow HPE's standard upgrade procedure for Insight Remote Support, ensuring proper backup of existing configurations
  6. 6. Apply the upgrade to all affected instances
  7. 7. Verify the installation by checking that the version is now 7.14.0.629 or higher
  8. 8. Test that normal Insight Remote Support functionality is operational
Caveat Review HPE release notes for version 7.14.0.629 for any configuration or feature changes

Generated from the published advisory — verify against the referenced sources before acting.

Fix this in Insight Remote Support Scoped from the published advisory
  • Consultation4.0 h
  • Implementation12.0 h
  • Testing8.0 h
  • Review / QA4.0 h
28.0 hours of engineering $4,880
Get the upgrade done

An estimate, not a bill — we confirm scope with you before any work starts. Need it this week? Rush from $7,808.

Scan for this in your stack

Free · runs locally
dbcve dependency scanner

Check whether your project pulls in CVE-2024-11622 — or any other known-vulnerable package — straight from your lock files. Free and open source; it runs locally and uploads nothing.

Get it on GitHub Scan in the browser

References Go to the primary sourcePrimary sources — vendor advisories, patches and trackers. Where our summary and a reference disagree, the reference wins.

Primary sources

Practitioner notes

Contributed

Peer-ranked notes from engineers who’ve handled CVE-2024-11622 in production — separate from our analysis above.

No notes yet

Be the first to add a field note for this CVE — a mitigation you’ve verified, a version caveat, or a link to a working fix. Sign in above to contribute.

What this is

A place for practitioners to share what actually worked: a mitigation you’ve tested, a configuration change, a version- or environment-specific caveat, or a link to a verified patch. The most useful notes rise to the top as peers upvote them, so the signal stays high.

What belongs here
  • Verified mitigations, workarounds, and config changes
  • Version or environment caveats, and links to real fixes
  • No weaponised exploit code, or anything meant to cause harm
  • No spam, self-promotion, credentials, or personal data